Please contact Mil-Pac Technical Support if you have any questions, or need assistance with this product. Opening a trouble ticket is the best way to get technical support. Your case is put into the response queue in the most expedited manner possible, ahead of emails and telephone calls which must be manually registered.
•Open a Trouble Ticket 
(recommended method)
•Email Support@milpac.com
•Telephone 760-788-3030 [Option 2]